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Delivery & Returns
Delivery Policy
At Hampers & Blooms, we take great care in preparing and delivering every order.
As a small, locally operated business, deliveries are personally completed by our team to help ensure your gift arrives safely and beautifully presented.
Delivery Areas & Fees
A flat delivery fee of $10 applies to all orders within our Brisbane delivery area. This fee will be added automatically at checkout.
Please note that we’re currently unable to deliver to hospitals. If you’re sending a gift to someone in hospital, we recommend arranging delivery to their home address or to a family member instead.
Delivery Times
Delivery dates and timeframes will be confirmed at the time your order is processed.
While we always do our best to deliver within the agreed timeframe, delivery times may be affected by circumstances outside of our control, including traffic, weather or unforeseen delays.
Delivery Information
Customers are responsible for providing accurate and complete delivery details, including the recipient's name, address and any relevant delivery instructions.
Hampers & Blooms cannot be held responsible for delays or failed delivery attempts resulting from incorrect or incomplete delivery information.
Where possible, we may contact the customer or recipient if further delivery instructions are required.
Safe Delivery
Please ensure the recipient is available to accept their delivery where required. If no one is available, we may leave the order in a safe location at the delivery address where appropriate.
For gifts containing perishable or temperature-sensitive items, we recommend ensuring the recipient is available to accept the delivery.
If you have any questions regarding delivery, please contact us at
Return and Refunds policy
At Hampers & Blooms, we take great care in preparing every order to ensure it is presented beautifully and meets our high standards.
Change of Mind
As our hampers and floral arrangements are prepared specifically for each order, we do not offer refunds or exchanges for change of mind, incorrect selections or circumstances where the recipient is unavailable to accept their delivery.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or is not as described, please contact Hampers & Blooms as soon as possible so we can assess the issue and work with you to find an appropriate resolution.
Please provide photographs of the item where applicable, as this may assist us in assessing the issue.
Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
If you have any questions regarding your order, please contact us at